This Privacy Policy explains how EuroFresh Limited (“EuroFresh”, “we”, “us”, “our”) collects, uses, stores and protects personal information obtained from visitors to our website and customers of our services. We are committed to safeguarding the privacy of all users. This Policy describes what information we collect, why we collect it, the lawful bases for processing, how long we keep it and the rights you have under UK data‑protection law. Please read this Policy carefully; by visiting our site or ordering from us, you agree to its terms.
EuroFresh Limited is a company registered in England and Wales. We specialise in sourcing, storing and delivering fresh produce across the United Kingdom. As a data controller, we determine the purposes and means of processing personal data that we collect via our website and related services.
If you have any questions about this Policy or wish to exercise your rights, please contact us via our “Get in Touch” page or by writing to our registered office.
We may collect, store and use the following categories of personal data:
We do not intentionally collect sensitive personal data (for example, health information or data about children). If you provide such information voluntarily, you consent to our processing it for the purpose for which it was provided.
We collect personal data when you fill in our contact or enquiry forms, create an account, place an order or correspond with us via email, phone or social media. We also use cookies and similar technologies to help us understand how users interact with our site. You can manage or disable cookies in your browser settings; however, some features may not function correctly if you do so. Providing personal data is voluntary, but if you choose not to supply certain information, we may be unable to provide the products or services you request.
We only process your personal data when there is a lawful basis to do so. The main purposes and lawful bases are:
We do not use personal data for automated decision‑making or profiling.
We use your personal information to provide and improve our products and services, process orders and manage deliveries, communicate with you about orders and enquiries, and send marketing emails or newsletters if you have opted in. We also analyse website usage to maintain and improve our website and fulfil our legal obligations. We never sell or rent your data to third parties. We may share information with trusted service providers, such as payment processors, couriers and IT support, when necessary to operate our business and only under strict confidentiality agreements.
We may share your personal data with service providers (such as couriers, payment processors and IT providers), professional advisers (such as accountants, lawyers or auditors), regulatory bodies when required by law, or a new owner if our business is transferred. If any of our service providers process data outside the UK or European Economic Area, we ensure that appropriate safeguards are in place to protect your personal information, such as standard contractual clauses or adequacy decisions.
Our website uses cookies and similar technologies to improve your experience and understand user behaviour. Cookies are small text files stored on your device. Some cookies are essential for the site to function, while others are used for analytics. You can manage or disable cookies through your browser settings. Please refer to our Cookie Policy for more details.
We implement appropriate technical and organisational measures to secure your personal data and prevent unauthorised access, disclosure, alteration or destruction. These measures include secure servers, encryption technologies, restricted access based on a need‑to‑know basis and regular reviews of our data‑protection practices. While we take every reasonable step to safeguard your data, no method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach, we will notify the relevant authorities and affected individuals where required by law.
We keep personal data only for as long as necessary to fulfil the purposes outlined in this Policy and to satisfy legal, accounting or reporting requirements. For example, we retain order records for up to six years to comply with tax regulations. We regularly review our data holdings and delete information that is no longer required.
Under UK data‑protection law, you have the right to request access to your personal data, correct inaccurate or incomplete data, request deletion of your data when there is no lawful reason for us to continue processing it, restrict how we use your data, receive your data in a portable format, object to our processing for direct marketing or legitimate interests, and withdraw consent where processing is based on consent. If you wish to exercise any of these rights, please contact us. We will respond within one month, though more complex requests may take longer. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data in accordance with the law.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page and, where appropriate, notified to you by email. We encourage you to review this Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact us via our website’s contact form or write to our registered office.
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